Simplifying your Business
Simplifying your Business
Just like your smartphone & computer need updating, and just like your car needs servicing to maintain it's functionality, your website needs to be closely monitored and cared for if it's going to continue to serve your business accurately and achieve your goals and objectives.
Successful websites are those websites that continue to attract the right type of visitors and lead them down a path towards becoming a customer. This requires consistent monitoring of the website to make sure it is achieving its objectives, content publishing, and security & quality updates.
We're your expert Website Care & Maintenance agency for a brilliant monthly price. We specialise in many platforms including WordPress, Squarespace, Shopify and others.
We assist you with your content strategy and make incremental improvements to the website to make sure that it continues to deliver a positive return on your investment.
Lower your work load. Increase your time. Be free to focus on more important things
Keep all the components of your website up-to-date & achieving your goals
Know you can always reach out for professional help reserved for you & your business
Rest easy knowing your website can always be restored if anything goes wrong
Keep your website sharp & fresh with professional marketing design specialists
Stengthen your online presence against attacks, hacks & unwanted headaches
Monitor your websites achievements & be positioned for strategic growth
If you haven’t been maintaining your website and realize you need to start now, our Website Recharge is the starting point to get your site healthy before joining one of our support plans. The Recharge includes:
+ Does the monthly support time rollover?
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for Maintain and Manage plans. You can take comfort in the fact that what you will request within that time (30 minutes for Minimal, 60 minutes for Standard, 120 minutes for Pro) will be addressed by our team with immediate attention.
+ What happens if my site goes down, is hacked or breaks?
The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
+ What tasks are included in my allotted 'Job Requests' time?
Glad you asked! Content changes, image & text (copy) updates, new page builds and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
Typically, the allotted times roughly amount to:
+ Do you provide content?
You know your business and customers better than anyone so we trust you with providing the appropriate content, media, etc. to be updated or added to your site.
+ What if I need more hours?
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at the rate of your plan:
+ How do consulting calls work?
Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Standard & Pro clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.
+ What's included in the training videos?
We give you access to our library of WordPress training videos that help you learn how to do everyday tasks on your website. This helps you reserve your allotted monthly support time for more important jobs by enabling you to do some of the more simple DIY jobs.
+ What's an SSL certificate?
SSL is modern internet security. It ensures that your visitors are secure when they visit your site and that when they fill out any contact forms, purchases, or download forms, their information is not compromised or hacked. Your domain name will have a nice little 'lock' icon next to it assuring your visitors that your website is safe. Google also will bump up your ranking in its search engine because they love secure websites.
+ What is a CDN?
Content Delivery Network (CDN) means that your website is available to visitors at a closer geographic location to where they are. Instead of your website living on just one server somewhere in the world, it's pushed to multiple servers in different locations meaning your website speed is faster for your visitors and puts a smile on Google's face because they love fast websites.
+ Can I really cancel anytime?
Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to firstname.lastname@example.org, and we will immediately stop the next payment.
+ My website was not built by King Designs, can I still be on a plan?
Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.
We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates & Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.
+ What happens after I purchase?
Simple! After you purchase you will receive a brief questionnaire. Here you will provide all the info our team will need to get started (if you haven't given it to us already).
Done and done.
"I have worked with these guys on numerous projects and find them truly reliable, prompt and easy to work with.
Highly recommended for web maintenance services!"
— Thea Clarke - Thea Clarke Design
"You really helped me pull my content together for my website and now it looks so clean and professional, with mockups and everything!
My customers can see my work accurately!"
— Ruby Robinson, Artist & Director - Water & Colour
"You are very pleasant to deal with and are prompt on delivering services. Your ideas are fresh and creative with great design & web skills.
Happily recommended to anyone needing web care!"