Frequently Asked Questions

Scan through & gather some intel



Frequently Asked Questions

Scan through & gather some intel



We're here to help

You're not the first to hike these trails. The road is well-travelled by business owners just like you, so we've kept a record of all the questions we've been asked in order to make your journey easier...


Where on earth do I start?!
Rest assured, this isn't our first rodeo. We'll be right beside you every step of the way. If you're looking for where to start for a new website, check out Our Web Design Process. If you're looking for where to start for a new or revamped brand and visual personality, check out Our Branding Process.

What is 'responsive web design'?
This is a term that refers to a websites ability to change its appearance, or respond, to different screen sizes like a mobile device or a tablet. We specialise in this kind of design and guarantee that your website will look awesome on mobiles, tablets and desktops.

What is a domain name?
A domain name is the like a home address but for your website. It's what someone types into the search bar of their internet browser to find you, usually something like "".  Your domain name should be specific to your business and, typically, should be your business name.

What is web hosting?
In keeping with our house example, web hosting the plot of land that your house is built on. It's the technology that makes your website and emails to be usable and visible.

How long does it take to design and build a website?
Each website is unique and different from the last. It's hard to give an exact time frame, but usually a basic business website will take around 5 weeks from beginning to launch day.

Do I need to have all the content for my website already, or do you provide that?
While it would be of great advantage to you to already have your content, it is not required. However, you will need to have your content for the Design phase so that we can implement it smoothly.
If you need help with content we can put you in contact with a copywriter who specialises in writing for the web.

How much does a website cost?
Everyone's business is different and requires a specific approach to achieve the goals set out from the start. With this in mind, there is no set cost to a website but generally our website projects start around $4000 for a basic business website and range from there depending on the needs of your business.

What about domain names and web hosting?
We can help you set these up :) If you already have a web host, awesome. If not, we can host you through our hosting partner.

I need an online store, do you do these?
Definitely :)

Can you show me how to use my website once it's done?
For sure! We don't leave you in the dark. We provide training on how to maintain your website. After all, maintaining your website is key to generating new and return visitors and customers.

What is a Content Management System?
A Content Management System (CMS) refers to a website that is built in a way that allows you to maintain the pages of your website yourself, without the need for any technical skills. You can edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.

Do you do SEO?
If you need Search Engine Optimisation assistance, we can put you in contact with trusted specialists that focus on that very skill.  A good place to start yourself is to focus your content around 'keywords' that you know your audience will be searching for in places like Google.



Can you design a logo for me, too?
Absolutely! We love creating brands and this is one of our specialties! Check out our Branding for more info.

How long does it take to design a logo?
Designing a logo takes care, strategy and attention to broad goals and fine details. Your brand needs to accurately represent and define you from everyone else.  It's far more than some people ask us to "just make me a simple logo".
It's the heart of the personality your business carries. A lot is hanging on your brand being just right and we want to make sure it's everything you wanted and more. Because of this, the time it takes to design a brand varies depending on your industry and what your business needs, but generally it takes about 4 weeks from start to finish.

Do you create business cards & other cool stuff?
Yep, these are all part of the package. We usually design 1 or 2 kinds of promotional material (as well as your website) for you to get your name out there.  If it's printed material, we can print it through one of our contacts or we can give you files to print them, yourself.

Will my logo look awesome on the web and in print?
Yep! We make sure that we create a number of variations of your logo so that you're guaranteed to stand out in any environment. We know how important it is to a business so we place a lot of value on this.  It's a crucial part of our branding process

How much does it cost to design a brand?
Our typical branding projects include logo identity, responsive web design, business card design, branding guideline and social media profile images.  No brand is the same and no two businesses needs are the same. Due to this, there is no fixed price for brand design but as a guide our full branding projects, which include a basic website, start around $5000. If you already have a website you're happy with and are only looking for a new or revamped brand identity, these start around $2000.
See what's included in our Branding package.

What's a Branding Guideline?
A branding guideline is what you give to a third-party advertiser when you run promotional campaigns.  This outlines the requirements of your brand in order for them to stay consistent with your personality and brand identity. There's nothing worse than finalising your new logo only to have a third-party advertiser mess it up by not representing you the way you deserve.